Terms and Conditions for Triptaim

1. Company Information

• Platform Name: Triptaim
• Operated by: Oystertec Ltd
• Registered Address: 123 Tech Street, London, EC1A 1BB, United Kingdom
• Contact Email: hello@oystertec.io

2. Service Description

Triptaim is an AI-powered travel booking platform that enables users to search, compare, and book flights and hotels. Our services include:

• Flight search and booking through airline partners
• Hotel search and accommodation booking
• AI-powered trip planning and recommendations
• Secure payment processing via card and cryptocurrency
• Booking management and itinerary tracking

3. Booking Terms

When making bookings through our Platform:

• Accuracy: You are responsible for ensuring all traveler information (names, passport details, dates of birth) is accurate and matches official travel documents.
• Pricing: All prices displayed are subject to availability and may change until payment is confirmed.
• Confirmation: A booking is only confirmed once you receive a confirmation email with your booking reference.
• Travel Documents: You are responsible for ensuring you have valid passports, visas, and any other required travel documentation.
• Insurance: We strongly recommend purchasing appropriate travel insurance for all bookings.

4. Cancellation and Refund Policy

Cancellation and refund terms vary depending on the booking type:

• Flights: Cancellation and refund policies are determined by the airline and fare type selected. Non-refundable fares cannot be refunded.
• Hotels: Cancellation policies vary by property and rate type. Free cancellation options are clearly marked at the time of booking.
• Processing Fees: Some bookings may include non-refundable service fees.
• Refund Timeline: Approved refunds are typically processed within 5-10 business days, though bank processing times may vary.

5. Payment Terms

We accept the following payment methods:

• Card Payments: Credit and debit cards processed securely via Stripe.
• Cryptocurrency: Selected cryptocurrencies processed via NowPayments.
• Currency: Prices are displayed in your selected currency. Exchange rates for cryptocurrency payments are determined at the time of transaction.

6. Data Processing Activities

We collect and process the following types of personal data:

• Account information (email, name, profile details)
• Traveler details for bookings (names, dates of birth, passport information)
• Payment information processed via Stripe and NowPayments
• Travel preferences and AI planner inputs
• Cryptocurrency wallet addresses for Web3 authentication
• Analytics data to improve our services

7. Data Subject Rights

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights regarding your personal data:

1. Right to Access: You have the right to request copies of your personal data.
2. Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
3. Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
5. Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
6. Right to Object: You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us at hello@oystertec.io.

8. Lawful Bases for Processing

We process your personal data based on the following lawful bases:

• Consent: We obtain your consent to process your personal data for specific purposes, such as marketing communications.
• Contractual Necessity: We process your personal data as necessary to fulfill bookings and provide our travel services.
• Legal Obligation: We process your personal data to comply with legal obligations, including airline and immigration requirements.
• Legitimate Interests: We process your personal data to improve our services and user experience through analytics.

9. Retention Periods

We will retain your personal data only for as long as is necessary. Specific retention periods include:

• Booking Records: Retained for 7 years as required by financial regulations.
• Payment Information: Retained as required by law for financial records.
• Account Data: Retained for the duration of your account activity.
• Marketing Preferences: Retained until you unsubscribe.

10. International Transfers

We may transfer your personal data to third parties located outside the UK, including the USA and EU, where our airline partners, hotel providers, and technology services are located. We ensure that appropriate safeguards are in place to protect your personal data during such transfers in compliance with UK GDPR.

11. Third-Party Services

We use the following third-party services to provide our Platform:

• Stripe: For card payment processing
• NowPayments: For cryptocurrency payment processing
• Amadeus: For flight search and booking
• LiteAPI: For hotel search and booking
• Google Analytics: For analytics services
• AWS: For cloud storage and hosting
• OpenAI: For AI-powered trip planning
• Supabase: For authentication and database
• Vercel: For application hosting
• Resend: For email communications

These third-party services have their own privacy policies and terms, which we encourage you to review.

12. Limitation of Liability

Triptaim acts as an intermediary between you and travel service providers (airlines, hotels). We are not liable for:

• Flight delays, cancellations, or schedule changes by airlines
• Hotel overbooking or service issues at properties
• Losses arising from inaccurate traveler information provided by you
• Issues arising from failure to obtain required travel documentation

Our liability is limited to the fees we collect as a platform, not the total booking value.

13. ICO as Supervisory Authority

If you have any concerns regarding our processing of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues. Visit https://ico.org.uk for more information.

14. Changes to These Terms

We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms on our Platform. You are advised to review these Terms periodically for any changes.

15. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.